The Dallas Morning News - Circulation Department, Customer Service & Delivery

19 Reviews
The Dallas Morning News - Circulation Department, Customer Service & Delivery
PO BOX 655237
75265 Dallas
Texas

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Wednesday, April 19, 2017

Double Diamond Companies receives week day delivery of the paper at 5495 Belt Line Road, Dallas, Texas 75254. Until approximately 3 months ago the paper was delivered daily between 6:00 a.m. and 6:15 a.m. without fail (and sometimes earlier. However lately there is no consistency in delivery and the paper arrives anytime between 6:45 a.m. and 9:00 a.m. (and sometimes later). This is unacceptable. What is the problem. Paper should consistently be here between 6:00 a.m. and 6:30 a.m. (at the latest) daily.

Wednesday, March 29, 2017

Can't seem to get my paper delivered. Have to call often. Today, no paper.

Tuesday, March 14, 2017

We subscribed to the Dallas Morning News since 1961. It was delivered to our home in Abilene--to our yard each morning. Then, that service was discontinued. We began subscribing by mail, which we kept doing until Jan 31, 22017. We missed issues constantly.We complained to the postmaster. We called the Dallas Morning News. The newspaper was not interested in helping to remedy the situation. When we stopped subscribing, NO ONE called to ask why. NO ONE CARES. They should have offered us alternatives. Could we take the Sunday paper, only? We are old and it was getting too expensive to take a paper that often did not arrive. Or, we would get four papers in one day in the U.S. mail. I miss the newspaper. I'm sad that the staff at the Dallas Morning News did not give a damn if we got the paper or not.

Wednesday, February 22, 2017

Never get a Sunday paper delivered without having to call and complain. If it is too late, they promise to credit account, but never do. They owe me for at least four months worth of Sunday papers. The Customer service department is a joke.

Sunday, February 19, 2017

FOR THE 2ND TIME in 2 weeks, i have not received my paper. Even though i called at least 4 times requesting a supervisor call me, no one has ever called. There does not seem to be any accountability. GDQ

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